Terms and condition



Terms & Conditions

Effective Date: May 2026

Welcome to Fooky Food. By accessing or using our website or mobile application, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

1. About Fooky Food

Fooky Food is a restaurant discovery and ordering platform that directly connects users with restaurants.

Fooky Food is not a delivery company and does not independently provide food delivery services. Restaurants may manage their own delivery or pickup services.

2. Acceptance of Terms

By creating an account, placing an order, or using our platform, you confirm that:

  • You are legally eligible to use our services

  • The information you provide is accurate and complete

  • You agree to follow these Terms & Conditions

3. User Accounts

Users may be required to create an account to access certain features.

You are responsible for:

  • Maintaining account confidentiality

  • Protecting your password

  • All activities conducted through your account

Fooky Food reserves the right to suspend or terminate accounts that violate these terms.

4. Orders & Payments

All orders placed through the platform are subject to restaurant acceptance and availability.

Important Notes:

  • Prices and menu items may change without notice

  • Restaurants are responsible for preparing and fulfilling orders

  • Payments are processed through available payment methods on the platform

  • Once confirmed, orders may not be canceled unless permitted by the restaurant or platform policy

5. Restaurant Responsibility

Restaurants listed on Fooky Food are independently responsible for:

  • Food quality

  • Hygiene and safety standards

  • Preparation time

  • Packaging

  • Delivery or pickup handling

  • Menu accuracy and pricing

Fooky Food acts only as a technology platform connecting restaurants and customers.

6. Delivery & Pickup

If delivery services are offered, they are handled solely by the restaurant or its own delivery staff.

Fooky Food:

  • Does not employ delivery riders

  • Does not guarantee delivery times

  • Is not responsible for delivery delays, damaged orders, or failed deliveries

Estimated times are provided for convenience only.

7. Refunds & Cancellations

Refund requests may be considered in cases such as:

  • Incorrect orders

  • Missing items

  • Failed transactions

  • Non-delivery by the restaurant

Refund approvals are subject to review and restaurant confirmation.

Approved refunds may be issued:

  • To the original payment method

  • As wallet/store credit where applicable

Processing times may vary depending on payment providers.

8. Prohibited Activities

Users must not:

  • Use false information

  • Commit fraud or unauthorized transactions

  • Abuse restaurants, support staff, or other users

  • Attempt to disrupt platform operations

  • Use the platform for illegal purposes

Violation may result in account suspension, cancellation of orders, or legal action.

9. Intellectual Property

All platform content including:

  • Logos

  • Branding

  • Designs

  • Text

  • Graphics

  • Software

belongs to Fooky Food and may not be copied, modified, distributed, or reused without written permission.

10. Limitation of Liability

Fooky Food is not liable for:

  • Food quality or hygiene issues

  • Restaurant operational issues

  • Delivery-related problems

  • Delays caused by restaurants or external factors

  • User misuse of the platform

  • Temporary technical downtime

Our responsibility is limited to providing the digital platform that connects users and restaurants.

11. Privacy

Your use of the platform is also governed by our Privacy Policy, which explains how user information is collected and used.

12. Changes to Terms

Fooky Food reserves the right to modify or update these Terms & Conditions at any time.

Updated versions will be posted on the platform. Continued use after updates means you accept the revised terms.

13. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall fall under the jurisdiction of the courts of Pakistan.

14. Contact Us

For questions or support, contact us: