Terms and condition



Terms & Conditions

Effective Date: 26 July 2026

Welcome to Fooky Food. By accessing or using our website or mobile application (together, the "Platform"), you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.

1. About Fooky Food

Fooky Food is a restaurant discovery and food ordering platform that connects customers with restaurants.

Orders placed through the Platform may be fulfilled by:

  • The restaurant's own delivery staff, or
  • Independent delivery partners registered on the Platform, or
  • Customer pickup from the restaurant

Fooky Food provides the technology platform that enables these arrangements. Food is prepared and supplied by the restaurants, who remain responsible for their own products and service standards.

2. Acceptance of Terms

By creating an account, placing an order, or using our Platform, you confirm that:

  • You are legally eligible to use our services
  • The information you provide is accurate and complete
  • You agree to follow these Terms & Conditions and our Privacy Policy

3. User Accounts

You may be required to create an account to access certain features. You are responsible for:

  • Maintaining the confidentiality of your account
  • Protecting your password
  • All activity conducted through your account

You may delete your account at any time through the app (Profile → Account Settings → Delete Account), by emailing support@fookyfood.com, or at https://fookyfood.com/delete-account.

Fooky Food reserves the right to suspend or terminate accounts that violate these terms.

4. Orders and Payments

All orders placed through the Platform are subject to restaurant acceptance and item availability.

Important notes:

  • Prices and menu items may change without notice
  • Restaurants are responsible for preparing and fulfilling orders
  • Payments are processed through the payment methods available on the Platform
  • Once an order is confirmed, it may not be cancelled unless permitted by the restaurant or by Platform policy
  • Applicable taxes, delivery fees, and service charges are shown before you confirm your order

5. Restaurant Responsibility

Restaurants listed on Fooky Food are independently responsible for:

  • Food quality, hygiene, and safety standards
  • Preparation time
  • Packaging
  • Menu accuracy, pricing, and allergen information

If a restaurant handles its own delivery, it is also responsible for that delivery.

6. Delivery and Pickup

Delivery may be carried out by the restaurant's own staff or by independent delivery partners registered on the Platform. Delivery partners are not employees of Fooky Food.

Estimated delivery times are provided for convenience only and are not guaranteed. Delays may occur due to restaurant preparation time, traffic, weather, or other factors outside our control.

Where a delivery issue arises from the Platform's own delivery network, we will assist in resolving it in line with Section 7.

7. Refunds and Cancellations

Refund requests may be considered in cases such as:

  • Incorrect orders
  • Missing items
  • Failed transactions
  • Non-delivery of the order

Refund approvals are subject to review and, where relevant, restaurant confirmation.

Approved refunds may be issued:

  • To the original payment method, or
  • As wallet or store credit, where applicable

Processing times may vary depending on your payment provider.

8. Prohibited Activities

You must not:

  • Provide false information
  • Commit fraud or make unauthorised transactions
  • Abuse restaurants, delivery partners, support staff, or other users
  • Attempt to disrupt, reverse engineer, or interfere with Platform operations
  • Use the Platform for any illegal purpose

Violation may result in account suspension, cancellation of orders, or legal action.

9. Intellectual Property

All Platform content — including logos, branding, designs, text, graphics, and software — belongs to Fooky Food and may not be copied, modified, distributed, or reused without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Fooky Food is not liable for:

  • Food quality, hygiene, or allergen issues arising from restaurant preparation
  • Restaurant operational failures
  • Delays caused by restaurants, delivery conditions, or other external factors
  • Misuse of the Platform by users
  • Temporary technical downtime

Our responsibility is limited to providing the digital platform that connects customers, restaurants, and delivery partners. Nothing in these terms excludes liability that cannot be excluded under applicable law.

11. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. You can read it at https://fookyfood.com/privacy-policy.

12. Changes to These Terms

Fooky Food reserves the right to modify or update these Terms & Conditions at any time. Updated versions will be posted on the Platform with a revised effective date. Continued use after an update means you accept the revised terms.

13. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall fall under the exclusive jurisdiction of the courts of Pakistan.

14. Contact Us

For questions or support, contact us at: